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Federal Resources

Federal Resources for Identity Theft Victims

Great Seal of the United States

Federal Government Agencies and Resources

U.S. Federal Government agencies and resources for identity theft and business identity theft victims


If you are a victim of business identity theft or consumer identity theft and are seeking assistance, or you are experiencing difficulty in resolving one or more aspects of your case, these agencies may be able to help. This section includes agency descriptions, contact information, instructions, forms and reports, and other helpful information.


Click the agency name or seal for additional information and instructions


FDIC sealFederal Deposit Insurance Corporation  (FDIC)
For cases and complaints involving state-chartered banks and savings and loans that are not members of the Federal Reserve System


Federal Reserve sealFederal Reserve System  (FRS)
For cases and complaints involving state-chartered banks that are members of the Federal Reserve System


NCUA sealNational Credit Union Administration  (NCUA)
For cases and complaints involving federal credit unions, or credit unions located in DE, SD, WY, or Washington, D.C.


OCC sealOffice of the Comptroller of the Currency  (OCC)
For cases and complaints involving national banks, federal and state-chartered thrifts, savings banks, and savings and loans


SEC sealU.S. Securities and Exchange Commission (SEC)
and FINRA

For cases involving fraud related to investment accounts


Internet Crime Complaint CenterInternet Crime Complaint Center  (IC3)
For cases involving Internet scams and fraud


Federal Communications CommissionFederal Communications Commission  (FCC)
For cases involving fraudulent communications accounts or charges, complaints against telecommunications providers, and for incidents of cramming, slamming, and jamming


Department of EducationU.S. Department of Education  (DOE)
For cases involving fraudulent student loans



United States Trustee ProgramU.S. Trustee Program  (USTP)
For cases involving fraudulent bankruptcy


Internal Revenue ServiceInternal Revenue Service  (IRS)
For cases involving income tax identity theft and fraudulent tax returns, tax fraud, and other federal tax matters



Social Security AdministrationU.S. Social Security Administration  (SSA)
For cases involving misuse of Social Security numbers and cards, and to order a copy of your Social Security Statement


United States Federal Trade CommissionU.S. Federal Trade Commission  (FTC)
For federal reporting of consumer identity theft cases, and for general identity theft and scam information


United States Postal Inspection ServiceU.S. Postal Inspection Service  (USPIS)
For cases involving mail theft, mail diversion (change of address), and mail fraud


U.S. Department of StateU.S. Department of State  (DOS)
For cases involving passports and travel (including lost or stolen passports)


Transportation Security AdministrationTransportation Security Administration  (TSA)
For cases involving "No-Fly" and Security Watch Lists



Federal Bureau of InvestigationFederal Bureau of Investigation  (FBI)
For federal investigation of major identity theft cases and basic identity theft information


Department of JusticeU.S. Department of Justice  (DOJ)
For federal prosecution of significant identity theft cases and for basic identity theft information


United States Secret ServiceU.S. Secret Service  (Financial Crimes Div. and Electronic Crimes Task Force)
For federal criminal investigation of major identity theft cases involving financial institutions and large identity theft rings


FTC
FTC

U.S. Federal Trade Commission  (FTC)


For reporting consumer identity theft cases and for general identity theft and scam information


The Identity Theft and Assumption Deterrence Act was enacted in October 1998 (and codified, in part, at 18 U.S.C. 1028(a)(7)), and is the federal law that formally established identity theft as a crime. Though it has no investigative powers for individual cases of identity theft, the Act established the U.S. Federal Trade Commission as the lead government agency for consumer matters related to identity theft, and mandated that the FTC establish and maintain a centralized source for accepting and tracking reported incidents of identity theft.

The FTC’s centralized repository is known as the “Consumer Sentinel” database, and the FTC subsequently also created the “Military Sentinel” database dedicated to assisting military consumers.

Note: The FTC does not take reports or provide assistance for incidents of business identity theft.

Federal Trade Commission main website:  www.FTC.gov

FTC ID Theft website:  www.ftc.gov/bcp/edu/microsites/idtheft

FTC Consumer Complaints website:  www.ftccomplaintassistant.gov


FTC Publications and Forms:

FTC: Take Charge - Fighting Back Against Identity Theft
Basic personal protection and recovery information for consumers

FTC Identity Theft Affidavit  (English)
Used for reporting new accounts that have been fraudulently opened in your name.

FTC Identity Theft Affidavit  (Spanish version)


SSA
SSA

U.S. Social Security Administration (SSA)


For cases involving fraud or misuse of Social Security numbers and cards, and to order a copy of your Social Security Statement


The Social Security Administration (SSA) is the U.S. government organization that receives reports of cases involving the misuse of Social Security numbers. The SSA does not investigate identity theft cases, only the actual misuse of Social Security numbers or fraud involving Social Security numbers, Social Security Benefits, or Social Security cards.

Tip: The SSA generally only issues a new Social Security number to identity theft victims in extreme cases, and where the victim can clearly document substantial harm caused by the misuse of his or her SSN. A new SSN will not correct existing problems, and can potentially cause further unexpected problems if legitimate records are not appropriately transferred to the new number.

Main SSA Website:  www.ssa.gov

SSA Office of the Inspector General Website:  http://oig.ssa.gov

SSA OIG Hotline Website: http://oig.ssa.gov/report-fraud-waste-or-abuse/fraud-waste-and-abuse

SSA OIG Hotline Toll Free Number: 1-800-269-0271

Social Security Administration OIG mailing address:
Social Security Fraud Hotline
P.O. Box 17785
Baltimore, Maryland  21235


You can also visit your local Social Security Administration office for assistance.


To request a copy of your Social Security Statement:

Note: Due to budget cuts, the Social Security Administration has temporarily suspended issuing Social Security Statements until further notice. 

1. Visit a local Social Security Administration office to obtain the request form,  or

2. Download the request form from the Social Security Administration’s website at: www.ssa.gov/online/ssa-7004.html   or

3. Call toll free: 1-800-772-1213 to have a request form mailed to you.


Once the request form is properly completed and signed, you can return it by mail to:
Social Security Administration
Wilkes Barre Data Operations Center
P.O. Box 7004
Wilkes Barre, Pennsylvania
18767-7004


When submitting your request through the mail, you should allow four to six weeks to receive your statement.


USTP
USTP

U.S. Trustee Program (USTP)


For cases involving fraudulent bankruptcy


The U.S. Trustee Program (USTP) is the component of the U.S. Department of Justice responsible for overseeing the administration of bankruptcy cases, and also for investigating reported or suspected bankruptcy-related fraud.

Cases involving fraudulent bankruptcy filed in your name should be reported to the U.S. Trustee regional office servicing your area, or the area in which the bankruptcy was filed - with the exception of Alabama and North Carolina as noted below.

Tip: If you provide sufficient documentation to substantiate the claim of fraud, the U.S Trustee may make a criminal case referral to the appropriate law enforcement authorities. The U.S. Trustee does not provide legal advice or representation, and you may need to retain the services of a qualified attorney.

U.S. Trustee Program website:  www.justice.gov/ust 

U.S. Trustee Program’s Regional Office locations:  www.justice.gov/ust/eo/ust_org/office_map.htm

Tip: U.S. Trustees are also listed in the Blue (Government) Pages of the telephone directory under U.S. Government > Bankruptcy Administration


Alabama and North Carolina
Bankruptcy cases in Alabama and North Carolina are not under the jurisdiction of the United States Trustee Program. Questions regarding bankruptcy cases filed in the six judicial districts in those states should be directed to the Bankruptcy Administrator for the district where the case is pending. Contact information for the Bankruptcy Administrators is available on the federal judiciary's Web site at:  www.uscourts.gov/bankruptcycourts/administrators.html


SEC
SEC

U.S. Securities and Exchange Commission  (SEC) and FINRA



For cases involving fraud related to investment accounts


The U.S. Securities and Exchange Commission oversees the securities exchanges, securities brokers and dealers, investment advisors, and mutual funds.

The SEC's Office of Investor Education and Advocacy assists investors who file complaints to the SEC regarding investment fraud, fraud related to investment accounts, or the improper handling of their investments by securities professionals. (Also see FINRA information below)

Tip: If you suspect fraud related to an investment account, including unauthorized account access, activity, or theft by an identity thief, you should first immediately report this to your broker or account manager for assistance. If the issue is not resolved, you can also make a complaint to the SEC. To expedite review and resolution, you should provide as much detail as possible about the nature of your complaint.

SEC's Online Complaint Center website:  www.sec.gov/complaint/select.shtml 

SEC's Online Complaint Form:  https://tts.sec.gov/oiea/Complaint.html 

Telephone number for general questions: 1-202-942-7040

Mailing address for written complaints:
SEC Complaint Center
100 F Street NE
Washington D.C.  20549-0213


Fax Number for complaints: 1-202-772-9295


Financial Industry Regulatory Authority  (FINRA)


The Financial Industry Regulatory Authority (FINRA) is the largest independent regulator for all securities firms doing business in the United States. FINRA's mission is to protect America's investors by making sure the securities industry operates fairly and honestly. FINRA was previously known as the NASD.

If you suspect fraud in your investment account as a result of illegal or unethical broker or investment advisor actions, you can file a complaint with FINRA.

Main FINRA website:  www.FINRA.org

FINRA Investor Complaint Center website:  www.finra.org/Investors/ProtectYourself/p118628


USSS
USSS

U.S. Secret Service


Financial Crimes Division and Electronic Crimes Task Force


For federal criminal investigation of major identity theft cases involving financial institutions and large identity theft rings


The U.S. Secret Service Financial Crimes Division is a federal law enforcement agency that investigates crimes associated with financial institutions. The division’s jurisdiction includes bank fraud, access device fraud involving credit and debit cards, telecommunications and computer crimes, fraudulent identification, fraudulent government and commercial securities, and electronic funds transfer fraud.

Generally, only major cases of identity theft (and related fraud) involving criminal activity would be investigated by the U.S. Secret Service, and individual cases are only reviewed if there is strong evidence that it is part of a much larger pattern of fraud.

The Secret Service's Electronic Crimes Task Force and Electronic Crimes Working Group initiatives prioritize investigative cases that involve electronic crimes. These initiatives provide necessary support and resources to field investigations that meet any one of the following criteria:

  • Significant economic or community impact
  • Participation of organized criminal groups involving multiple districts or transnational organizations
  • Use of schemes involving new technology

U.S. Secret Service Electronic Crimes Task Force website:  www.secretservice.gov/ectf.shtml

Regional USSS Field Office Locator website:  www.secretservice.gov/field_offices.shtml

U.S. Secret Service Financial Crimes Division page:  www.secretservice.gov/criminal.shtml


USPIS
USPIS

U.S. Postal Inspection Service  (USPIS)


For cases involving mail theft, mail diversion (fraudulent change of address), and mail fraud


The U.S. Postal Inspection Service is the federal law enforcement agency that investigates mail theft and diversion, and fraud that occurs or is attempted through the U.S. mail. The USPIS maintains regional offices throughout the nation.

USPIS main website:  https://postalinspectors.uspis.gov

USPIS website to report mail fraud, mail theft, fraudulent change of address, and identity theft through the mail:  https://postalinspectors.uspis.gov/contactUs/filecomplaint.aspx

If you prefer to submit a physical copy of your mail theft report, PS Form 2016 can be obtained at your local U.S. Post Office.

Tip:  Your completed PS Form 2016 can be submitted to your local U.S. Post Office for forwarding to the U.S. Postal Inspection Service, or you can mail it directly to the USPIS at the address provided on the form. Be aware that, though your local U.S. Post Office can assist you with canceling a fraudulent mail forwarding order or change of address, it does not investigate incidents of mail fraud or theft - that is the role of the U.S. Postal Inspection Service.



DOS
DOS

U.S. Department of State  (DOS)


For cases involving passports and travel (including lost or stolen passports)


The U.S. Department of State is the federal agency that controls passports and visas. The Dept. of State should be notified for all cases involving lost, stolen, or fraudulently obtained passports.

Tip: Be aware that a passport reported as lost or stolen is invalidated and can no longer be used for travel.

U.S. Department of State travel and passport website:  www.travel.state.gov 

Website to Report Lost or Stolen Passports:  www.travel.state.gov/passport/lost/lost_848.html 

Telephone Number:  1-202-955-0430

Downloadable Form DS-64 - Statement Regarding a Lost or Stolen Passport and instructions:   www.travel.state.gov/passport/forms/ds64/ds64_845.html

Mailing Address to Submit Form DS-64, Statement Regarding a Lost or Stolen Passport:

U.S. Department of State
Passport Services
Consular Lost/Stolen Passport Section
1111 19th Street, NW, Suite 500
Washington, D.C. 20036


DOJ
DOJ

U.S. Department of Justice  (DOJ)


For federal prosecution of significant identity theft cases and for basic identity theft information


The Department of Justice includes U.S. Attorneys that prosecute significant identity theft cases at the federal level. The DOJ also provides basic identity theft information.

Department of Justice main website:  www.justice.gov

DOJ ID Theft website:  www.justice.gov/criminal/fraud/websites/idtheft.html


DOE
DOE

U.S. Department of Education  (DOE)


For cases involving fraudulent student loans


The U.S. Department of Education is the government agency that investigates fraud and the misuse of Department of Education funds or programs, including federally funded student loans. Fraudulent student loans obtained in a consumer’s name should be reported to the Department of Education.

Tip: If you are a victim of identity theft involving a fraudulent student loan, you should also promptly contact the school or program that opened the fraudulent student loan, report the fraud and have the loan account closed, and request copies of the loan application and other documents as permitted under the Fair and Accurate Credit Transactions Act (FACTA).

U.S. Department of Education Inspector General's Hotline:  1-800-MIS-USED
Hotline operators take calls during the hours of Monday and Wednesday 9:00 AM until 11:00 AM, Eastern Time; Tuesday and Thursday, 1:00 PM until 3:00 PM, Eastern Time except for holidays.

U.S. Dept. of Education Office of Inspector General website:  www2.ed.gov/about/offices/list/oig/hotline.html

Downloadable OIG Complaint form:  www2.ed.gov/about/offices/list/oig/oighotline.doc

U.S. Department of Education OIG mailing address:
Inspector General's Hotline
Office of Inspector General
U.S. Department of Education
400 Maryland Avenue, SW
Washington, D.C.  20202-1500


Email Address:  oig.hotline@ed.gov



TSA
TSA

Transportation Security Administration  (TSA)


For cases involving “No-Fly” and Security Watch Lists


The Transportation Security Administration (TSA), a component of the Department of Homeland Security, was created in response to the terrorist attacks of September 11, 2001 as part of the Aviation and Transportation Security Act.

TSA’s mission is to protect the nation’s transportation systems. Under the Act, responsibility for civil aviation security and control of the security watch list was assigned to TSA. TSA divided the watch list into two lists (the No Fly List and the Selectee List) based upon threat assessments, and these lists consist of persons who pose, or are suspected of posing, a threat to civil aviation or national security. Persons who are on the No Fly List are not permitted to board an aircraft flying to, from, or within the United States. Persons on the Selectee List must undergo additional screening at security checkpoints. The watch lists are updated based on requests and information submitted by various Federal government agencies.

Some identity theft victims have discovered that their name or identification was used by criminals or suspected criminals, resulting in their erroneous inclusions in these lists. The TSA has established procedures for identity verification for those who may have been erroneously included on these lists.

TSA Main Website:  www.tsa.gov 

TSA Contact Center Toll Free Number:  1-866-289-9673

The Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs - like airports and train stations - or crossing U.S. borders, including:

  • watch list issues
  • screening problems at ports of entry
  • situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding or identified for additional screening at our nation’s transportation hubs

Tip: It is important to understand that the DHS TRIP process may not necessarily remove a name from the Watch Lists altogether. This process merely distinguishes verified passengers from persons who are on the lists by placing their names and identifying information in a “cleared” portion of the Watch Lists - indicating that they are not the actual “person of interest.”

DHS Traveler Redress Inquiry Program (DHS TRIP) website:  www.dhs.gov/files/programs/gc_1169676919316.shtm

Downloadable DHS TRIP Form:  www.dhs.gov/xlibrary/assets/DHSTRIP_Traveler_Inquiry_Form.pdf

Mailing Address for the completed DHS TRIP form and identity documentation:

DHS Traveler Redress Inquiry Program (TRIP)
601 South 12th Street, TSA-901 
Arlington, VA  20598-­6901


OCC
OCC

Office of the Comptroller of the Currency  (OCC)


For cases and complaints involving national banks, federal and state-chartered thrifts, savings banks, and savings and loans.


The Office of the Comptroller of the Currency is the federal agency that charters, regulates, and supervises national banks and their subsidiaries, as well as federally licensed foreign bank branches and agencies. U.S. banks and financial institutions whose name contains the word “national” or “national association”, or the initials “N.A.” or “NT&SA”, fall under the jurisdiction of the OCC.

Previously, the Office of Thrift Supervision (OTS) was a bureau of the U.S. Department of the Treasury that served as the primary federal regulator of all federally chartered and many state-chartered thrift institutions, which include savings banks (the institution’s name includes “F.S.B.”) and savings and loan institutions (“S&L”). However, as of July 21, 2011, supervisory responsibility for federal savings associations has been transferred from the Office of Thrift Supervision to the Office of the Comptroller of the Currency.

The OCC Customer Assistance Group assists consumers with issues and complaints regarding financial institutions regulated by the OCC.

OCC Main Website:  www.occ.treas.gov 

OCC Consumer Assistance Toll Free Number:  1-800-613-6743

OCC Customer Assistance Specialists are available 9:00 am to 4:00 pm CST Monday through Thursday, and Friday from 9:00 a.m. to 3:00 p.m. CST

OCC Consumer Complaint website:
www.helpwithmybank.gov/complaints/index-file-a-bank-complaint.html 


Mailing address for complaints:
Customer Assistance Group
1301 McKinney Street Suite 3450
Houston, Texas  77010


NCUA
NCUA

National Credit Union Administration (NCUA)


For cases and complaints involving federal credit unions

The National Credit Union Administration (NCUA) is the federal agency that charters and supervises federal credit unions (the organization’s name includes the word “federal”, or any credit union located in Delaware, South Dakota, Wyoming, or Washington, D.C.).

The NCUA also insures savings in federal and most state-chartered credit unions through the National Credit Union Share Insurance Fund. If you are having trouble resolving an issue with a federal credit union that is under the NCUA’s jurisdiction, you may contact your regional NCUA office to file a complaint.

Tip: The NCUA maintains offices in each of the 50 states. Contact information for each office, including mailing address and office telephone number, is available on the NCUA consumer complaints webpage.

NCUA main website: www.ncua.gov

NCUA Consumer website:  
http://www.mycreditunion.gov/Pages/default.aspx

NCUA Consumer Complaints website: 
http://www.mycreditunion.gov/help-with-my-credit-union/Pages/When-to-File-a-Complaint.aspx


IC3
IC3

Internet Crime Complaint Center (IC3)


For cases involving Internet fraud


The Internet Crime Complaint Center (IC3) was established as a partnership between the FBI and the National White Collar Crime Center (NW3C). Its purpose is to receive and process online reports of actual and attempted fraud and criminal activity involving the Internet (including email scams). Complaints received are reviewed and may be forwarded to the appropriate law enforcement agency with jurisdiction over the matter.

Main IC3 Website:  www.ic3.gov

IRS
IRS

Internal Revenue Service (IRS)


For cases involving tax fraud, fraudulent tax returns, and other federal tax matters


The Internal Revenue Service is responsible for administering and enforcing federal tax laws. The IRS also investigates issues relating to tax fraud in a victim’s name, including fraudulent reporting of employment and earnings and fraudulent tax returns.

If you are a victim of tax-related identity theft, such as having someone else fraudulently file a tax return in your name and claim your tax refund, you are not alone. During the 2011 tax processing year, the IRS reported that roughly 940,000 tax returns were fraudulently filed, and expects to exceed 1 million cases this year. The IRS National Taxpayer Advocate reports that tax-related identity theft has increased 650% since 2008.

Main IRS Website:  www.irs.gov 

IRS Taxpayer Advocate Service Website:  www.irs.gov/advocate 

IRS Taxpayer Advocate Service Toll Free Number:  1-877-777-4778

IRS Identity Theft Website (for information regarding identity theft and tax records):
www.irs.gov/individuals/article/0,,id=136324,00.html  

IRS Consumer ID Theft Tip Sheet (English and Spanish):  
http://www.irs.gov/pub/irs-pdf/p4535.pdf  

IRS Toll Free Number to Report ID Theft Involving Tax Matters:  1-800-829-1040

The forms below are used to report tax identity theft to the IRS:

IRS Form 14039 - Identity Theft Affidavit  (English)
Complete and submit this form if you are an actual or potential victim of identity theft and would like the IRS to mark your account to identify any questionable activity (such as multiple tax returns, reporting, or prevent another from obtaining your tax refunds).

IRS Form 14039 - Identity Theft Affidavit  (Spanish version)


FRS
FRS

Federal Reserve System (FRS)


For cases and complaints involving state-chartered banks that are members of the Federal Reserve System

The Federal Reserve investigates consumer complaints against state-chartered banks that are members of the Federal Reserve System. If you are having trouble resolving an issue with a state chartered bank that is a member of the Federal Reserve System, you may contact the Federal Reserve to file a complaint.

Main Federal Reserve Website:  www.federalreserve.gov 

Federal Reserve Consumer Complaints Website:  www.federalreserveconsumerhelp.gov

The Federal Reserve has 12 Federal Reserve Banks located in the following cities:
Boston, New York City, Philadelphia, Cleveland, Richmond, Atlanta, Chicago, St. Louis, Minneapolis, Kansas City, Dallas, and San Francisco

Telephone number for consumers:  1-202-452-3693

Mailing Address for Complaints:
Board of Governors of the Federal Reserve System
Division of Consumer and Community Affairs
Mail Stop 801
20th and C Streets NW
Washington, D.C.  20551


FDIC
FDIC

Federal Deposit Insurance Corporation (FDIC)


For cases and complaints involving state-chartered banks and savings and loans that are not members of the Federal Reserve System


In addition to insuring deposits at banks and savings and loans, the Federal Deposit Insurance Corporation (FDIC) also regulates state chartered banks that are not members of the Federal Reserve System. If you are having trouble resolving an issue with a state-chartered bank, you can file a complaint with the FDIC’s Division of Compliance and Consumer Affairs.

Main FDIC Consumer website:  www.fdic.gov/consumers 

FDIC Online Complaint Form:  www2.fdic.gov/starsmail/index.asp

FDIC Toll Free Central Call Center:  1-877-275-3342  or  1-877-ASK-FDIC
Hearing-Impaired:  1-800-925-4618

The FDIC Call Center provides recorded information 24/7, and FDIC Consumer Affairs Specialists are available between 8:00 a.m. and 8:00 p.m. EST, Monday - Friday

Mailing Address:

Federal Deposit Insurance Corporation
Division of Compliance and Consumer Affairs
550 17th Street, N.W.
Washington, D.C.  20429-9990



FCC
FCC

Federal Communications Commission (FCC)


For cases involving fraudulent communications accounts or charges, complaints against telecommunications providers, and also for incidents of cramming, slamming, and jamming


The Federal Communications Commission (FCC) regulates interstate and international communications by radio, television, wire, satellite, and cable, including cellular phones and long distance telephone service. If you are having difficulty getting fraudulent charges removed from your cellular or long distance telephone service accounts, you can seek assistance or file a complaint with the FCC.

Main FCC website:  www.fcc.gov 

Website for filing online complaints:  http://www.fcc.gov/cgb/complaints.html 

Tip: For disputes involving fraudulent charges for local telephone service, you should contact your appropriate state Public Utility Commission.

Toll Free Number:  1-888-CALL-FCC
Hearing Impaired:   1-888-TELL-FCC

Mailing Address:
Federal Communications Commission
Consumer Information Bureau
445 12th Street, SW, Room 5A863
Washington, D.C.  20554

E-mail address for general questions:  fccinfo@fcc.gov


FBI
FBI

Federal Bureau of Investigation (FBI)


For investigation of substantial identity theft cases and basic identity theft information

The Federal Bureau of Investigation (FBI) is a federal law enforcement agency that, among many other crimes, also investigates substantial identity theft cases. Generally, only major cases of identity theft (and related fraud) involving criminal activity are investigated by the FBI, and individual cases are only reviewed if there is strong evidence that it is part of a much larger pattern of fraud.

The FBI maintains local field offices that serve designated areas.

Main FBI Website:  www.fbi.gov 

FBI Field Office Locator Website:  www.fbi.gov/contact/fo/fo.htm 


Tip:  FBI field offices can also be found in the Blue (Government) Pages of the telephone directory.


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